FAQ
1. What is the currency received by the Company?
The currency received by the Company is:
- Indonesian Rupiah (IDR)
- Chinese Yuan (CNY)
- Dong Vietname (VND)
- Thai Baht (THB)
2. How do I withdraw funds from my betting account?
To get the funds faster, it is recommended to use Local-Pay-Local Bank Deposit.
3. How do I withdraw funds from my betting account?
Money can be withdrawn from your betting account via Local Bank Transfer.
4. How long does it take to process the withdrawal?
OOnce we receive all necessary information in accordance with our Company Withdrawal Policy, we will send a withdrawal request for our Finance team to begin processing 1 - 5 minutes
II. My account
How do I create an Account with a Company?
Opening an account with Company is easy and takes just a few minutes. On the homepage, click the "Register now" button in the top right corner of the page. You will then find the following information on the registration page: USER ID - your unique identifier when signed in to your account.
Password - Not case sensitive, but should be between 8 to 10 characters with a mixture of letters and numbers, of which 2 or more need to be numbers. Remember to keep your password confidential and private. Confirm password - repeat typing from password
Choose Bank - The local bank you use
Account Name - The name listed in the account you are using
Account Number - The account number you use
Currency - the currency you wish to deposit and bet on.
Email address - to notify you of important notices, product announcements or promotions that are specific to your account.
HP number - the contact number you use
What happens if I forget my logic details?
If you have forgotten your username, simply click on the 'Forgot your username?' link just below the login section of the homepage. Enter your registered email address and the displayed verification code and you will receive an email from us with your username. Please check your junk/spam folders in case our email is not recognised.
If you have forgotten your password, simply click on the 'Forgot your username?' link just below the login section of the homepage and follow the instructions.
(For the login section in main page, please replace ‘Forgot login details?’ with ‘Forgot your username’ and add 'Forgot your username?' So there’s two in total.)
What happens if the ‘Password Error’ icon appears?
Double check and make sure your password is being entered correctly. It needs to be between 8 to 10 characters, of which 2 or more need to be numbers.
If this problem continues, kindly contact our representative on live help or email us at ___________
Is my Personal Information secure?
The Company will not disclose your personal information to any third party unless required to do so by enforcing laws and regulations.
We reserve the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.
All personal information supplied is transmitted via Secure Socket (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. Internal access to all data is limited and strictly monitored.
Please refer to our Privacy Policy for more information.
iii) Deposit
How to make deposit using Local-Pay?
Step 1: Contact The Company Customer Service Live Help or e-mail our Customer Service at________ to obtain our bank transfer details.
Step 2: Arrange for funds deposit into the provided bank accounts. Please quote your account Username during the deposit.
Step 3: Sign in to your betting account, select Local-Pay under the Deposit menu and key in all the information.
Step 4: Fax a copy of the official receipt to ________ or e-mail it to _________ Please be noted that your Bank Transfer Deposit will be processed and reflected in the account when funds are received by our bank. Please allow us 1 to 2 business days to process the deposit.
iv) Withdrawal
1. How to withdraw funds from my betting account?
You can withdraw funds from your betting account using the Local Bank Transfer. Withdrawals of money from your account may only be made in the same currency in which deposits were made.
To request for a withdrawal to be paid into your bank account, select “Local Bank Transfer� under the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account information:
- Bank Account Name
- Bank Account Number
- Bank Name
- Bank Branch
- Bank Address
When processing your withdrawal request, we may, at our discretion, request for one or both of the following documents:
- A copy of your photographic ID with clear visible photograph
- A copy of the bank account statement for the beneficiary account showing the account
v) Betting Rules
General:
All Betting Information supplied by The Company is administered in good faith. However, The Company will not accept liability for any errors and reserves the right to correct any obvious errors. The Company shall take all reasonable steps to ensure that everything is administered with integrity and transparency.
The Company solely acts as a facilitator in all betting transactions. You can join the betting transactions either:
- on our site
- by telephone
- by mobile telephone
The rules governing how markets are offered, managed and/or settled are not the same for every betting product. In certain circumstances, a bet that is settled as a winner on one product may be settled as a loser on the other product. Customers must familiarise themselves with the relevant rules that apply to the bets that they place on twinbet’s products.
The Company reserves the right to amend the Rules at any time. Any revision will be binding and effective immediately upon posting in the Website.By joining any betting transactions, you agree to be bound by the General Conditions and Specific Conditions relevant to your betting transaction (together "the Agreement").
Abandonments and Postponements:
If an Event does not begin on the scheduled start date and is not completed within the originally scheduled completion date, then all bets will be void.
If an Event starts but is later abandoned, and is not completed within the originally scheduled completion date, then all bets will be void.
The Company's decision is final and binding in this regard.
Time Period:
If the scheduled duration of an Event is changed, then all bets will be void.
Any incident during injury or stoppage time that is played, is deemed to have occurred at the end of regular time, e.g. a goal scored in first half injury time of a soccer match is deemed to have been scored on 45 minutes.
Results:
Podium positions will count as the official result, regardless of any subsequent disqualification or amendment to the results. If there is no podium ceremony, results will be determined in accordance with the official result of the relevant governing body at the time of the Market settlement. If no official result is available then the result will be determined with reference to the available evidence known at the time of Market settlement.
Markets are generally settled shortly after the conclusion of an Event. Some Markets may be settled before the official result is declared. The Company reserves the right to reverse settlement in the Event of a Market being settled in error.
In the Event of uncertainty over any result then The Company reserves the right to suspend settlement of any Market for an unlimited period of time. The Company will not recognize any amendments or changes to results made 72 hours after the Event start time, for bets that have already been settled.
Responsible betting:
You must be at least 18 years or older to access this site, and not considered a minor in the jurisdiction of your residence. It is illegal for anyone under the age of 18 to open an account or to gamble with us. Please be informed that anyone under the age of 18 found using this site will have their winnings forfeited and will be reported to the proper authority.